VA.gov – The Veterans Benefits Administration (VBA) has 56 VA Regional Offices (VAROs) and a Veterans Service Center in Wyoming, that process disability claims and provides services to veterans. In September 2015, the Office of the Inspector General evaluated the Hartford VARO to see how well it accomplishes this mission.
The Hartford VARO did not accurately process one of the three types of disability claims reviewed. Overall, VARO staff did not accurately process 5 of the 33 disability claims (15%) reviewed.